Customer Support Services

FabCare Plus

Varian Semiconductor’s FabCare Plus program offers a variety of support packages designed to fit the unique needs of our customers. Varian Semiconductor’s service offerings provide customers with the flexibility to adjust service levels to match fab requirements and to keep manufacturing systems running smoothly.

Flexible service plans are designed to supplement your own support staff. Our experienced field engineers have graduated from the most comprehensive training programs available. They are equipped to access key support data and technical experts directly, 24 hours a day and are empowered to respond to your needs quickly and cost effectively.

Summary of Service Program Options:

  • Flexible service contracts
  • Varian Semiconductor Introduction Support Team (VIST)
  • Billable field service upon request
  • Training programs (offered on site, or at VSEA)
  • Off-shift pager coverage
  • Tool performance evaluations
  • Preventative maintenance
  • System relocation services
  • Non-consumable parts contract
  • Uptime Plus Spare Care
  • Total Spares Management (TSM)
  • Fab Specific Parts Planning (FSPP)
  • Managed Inventory

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