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APPLIED ON DEMAND SERVICES

ON DEMAND SERVICES
Addressing hard-to-fix problems

Applied OnDemand™ services offer a way for customers to order field engineering support on Applied Materials equipment. These services are provided by Applied-certified engineers who are trained, have access to specialized tooling and can provide the highest quality of service.

WHAT IT OFFERS

  • Extensive customer engineer (CE) support network to resolve the most difficult problems
  • Access to Applied best practices network for downs support
  • Coverage on a broad spectrum of Applied tools—technology, wafer size and age of tools

WHAT IT INCLUDES

  • Access to Applied CEs
  • Simplified support through the Global Contact Center (GCC)
  • Defined hourly rates