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Software Support Contacts

Applied's Software Support

We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

For additional assistance, please select your region for your local support center contact information.

North America

Hours: 7:00 AM – 6:00 PM Mountain Time

Product
Email Contact
Voice Contact

Activity Manager
apf_support@amat.com
801-736-3300

APF RTD/Reporter
apf_support@amat.com
801-736-3300

Auto ID
Contact your support engineer
801-736-3300

AutoMod
automod_support@amat.com
801-736-3300

AutoSched AP
autoschedap_support@amat.com
801-736-3300

CELLworks
cellworks_support@amat.com
978-795-8011

CFM/CSM
Contact your support engineer
801-736-3300

CLASS MCS 3
Contact your support engineer
801-736-3300

CLASS MCS 5
classmcs5_support@amat.com
801-736-3300

Cornerstone
cornerstone_support@amat.com
978-795-8011

E3 Platform / FDC / R2R
e3_support@amat.com
408-563-7798

FAB300
9:00 AM - 6:00 PM PT
crc_fab300@amat.com
For FAB-down situations, Platinum customers should use the contact number given by Support

FACTORYworks
factoryworks_support@amat.com
978-795-8011

iDurables
factoryworks_support@amat.com
978-795-8011

MBTC / MyPro
ees_service@amat.com
408-563-7798

MTS
Contact your support engineer
801-736-3300

NeXus
crc_toolnexus@amat.com
408-563-7798

OCAPS
factoryworks_support@amat.com
978-795-8011

Open MTS
Contact your support engineer
801-736-3300

Patterns
patterns_support@amat.com
978-394-7725

PROMIS
8:00 AM - 8:00 PM ET
promis_support@amat.com
800-784-6778

RS/1
rs1_support@amat.com
978-795-8011

Sentinel
sentinel_support@amat.com
408-563-7798

SPACE
space_support@amat.com
978-795-8011

STATIONworks
stationworks_support@amat.com
978-795-8011

TransNet MCS
Contact your support engineer
978-795-8011

TRMS - iReticle Cell
Contact your support engineer 
Contact your support engineer

WinSECS
winsecs_support@amat.com
978-795-8011

WorkStream
crc_support@amat.com
800-726-7400

For FAB-down only

Xsite
xsite_support@amat.com
978-795-8011

Europe

China

Japan

Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

Product
Email Contact
Voice Contact

All Products
MAS_JKR_SWsupport@amat.com
+81-52-238-2801

Korea

South East Asia

Taiwan