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Customer Portal FAQ

What is the My Applied: Customer Portal?

The My Applied: Customer Portal is a secure extranet site where Applied Materials customers can obtain important and timely information and resources not available to the general public. Users may choose two levels of access to the site depending on their needs and the confidential information agreements their company has with Applied Materials.

Who may use the My Applied: Customer Portal?

The My Applied: Customer Portal is for exclusive use by current employees of Applied Materials and its customers.

What are the two levels of My Applied: Customer Portal access?

Preferred Access enables current employees of Applied Materials' customers to obtain timely information and resources regarding Applied Materials products and services, including, but not limited to product updates, system enhancement solutions and safety information. A User must be an employee of an Applied Materials customer and must provide a verifiable corporate email domain address. Premier Access enables current employees of Applied Materials' customers to obtain timely information and resources regarding Applied Materials products and services, including, but not limited to product updates, system enhancement solutions and safety information. In addition, users will have access to KnowledgeBase, an area of My Applied: Customer Portal where users can obtain detailed product information and resources. A User must be an employee of an Applied Materials' customer, provide a verifiable corporate email domain address and have executed a confidentiality agreement with Applied Materials.

What is KnowledgeBase?

KnowledgeBase is an area of My Applied: Customer Portal containing premium content such as product manuals, spare parts identifiers, and user communities. It is offered to users with Premier Access.

How can I obtain access to My Applied: Customer Portal?

My Applied: Customer Portal is for exclusive use by current employees of Applied Materials™ customers. All applications are reviewed for eligibility according to the My Applied: Customer Portal Terms of Use.

To register for My Applied: Customer Portal, click on "First Time User" on the sign-on page. An email will be sent to you with instructions on how to proceed with registration. The enrollment process can take 2-3 business days.

Can I get access if I don't accept the My Applied: Customer Portal terms of Use for the site?

No. All users must agree to the My Applied: Customer Portal Terms of Use.

What contractual agreements are required for my company to obtain access My Applied: Customer Portal?

Access to My Applied: Customer Portal is free of charge and open to current employees of Applied Materials™ customers. However, all prospective users must agree to the My Applied: Customer Portal Terms of Use prior to receiving Preferred Access or Premier Access. Premier Access, which includes the KnowledgeBase section, requires that a current Non-Disclosure Agreement (NDA) or a valid Commercial Terms Agreement (CTA), containing a confidentiality clause, be in place between your company and Applied Materials. In many cases, the required agreement may have already been signed by your employer. The initial instructions we send in response to your registration will confirm the status of such agreement and provide further information on whether an additional agreement is needed prior to access being granted. You may also contact My Applied: Customer Portal Support if you have questions on this matter.

Can I get access if I don't sign a Non-Disclosure Agreement or Commercial Terms Agreement?

Customers who register for My Applied: Customer Portal without a NDA or CTA will receive Preferred Access to the site so long as they agree to the My Applied: Customer Portal Terms of Use and provide a verifiable customer email domain address. However, this limited access will not include the functionality provided as a result of being granted Premier Access.

Can I access My Applied: Customer Portal from any computer or physical location?

For security purposes, you will only be able to access My Applied: Customer Portal from a computer on your company's network and through your company e-mail address. Access to the Internet is typically provided through a common Internet gateway server. All computers connected to that Internet gateway use the same external IP address (or in some cases, multiple IP addresses). As long as your external IP address matches the IP address(s) in our records, you will be able to access My Applied: Customer Portal. You will not be able to access the site from personal e-mail accounts (i.e., g-mail or Yahoo accounts).

How can I retrieve or reset my password?

From the Sign-On screen, click the "Forgot Password" link and a temporary password will be sent to the email address you used for registration. You will then be prompted to identify a new password. When changing passwords, please choose a password that is unique and that is no more than 8 characters. Your passwords can be a combination of letters and numbers. If your email address has changed or if you still require assistance please contact My Applied: Customer Portal Support.

Can I access the My Applied: Customer Portal if I leave my current employer?

You can only access the site through a verifiable customer e-mail address. You will not be able to access the site from personal e-mail accounts (i.e., g-mail or Yahoo accounts). If you join another company and that company is a customer of Applied Materials, you will be able to re-register for site access using your new verifiable company email address, in the same process outlined in question 3 above. If your new employer is not an Applied Materials customer, you will not be able to access My Applied: Customer Portal.

My email address has changed. How do I notify you of this change?

Please contact My Applied: Customer Portal Support with your new information.

Why do I get an "IP Not Recognized" error when I attempt to sign on?

Most likely, the external IP address(s) for your company has changed. Please contact My Applied: Customer Portal Support for assistance.

I was able to sign on successfully in the past, but now my screen gives me an error message of invalid user or password after I click "Sign-On." What happened?

This can happen if you did not renew your account password after a few e-mail notifications, or you changed your password to one that has been used previously. Try resetting your password. When changing passwords, please choose one that is no more than 8 characters, with a mix of letters and numbers. If you are still experiencing problems, please contact My Applied: Customer Portal Support.

Why does the system sign me off after a period of time?

For security purposes, you will be automatically signed out after 15 minutes of inactivity or after a maximum session time of two (2) hours. You may return to the Sign-On page to re-enter the site.

Must I have cookies enabled on my browser?

Yes, your browser must be able to accept cookies

My company has signed a NDA or CTA with Applied Materials, but I am still unable to see all of my tools in the Spare Parts Identifier or all of the manuals for the tools that my company owns.

Please contact My Applied: Customer Portal Support and they will help resolve the problem as soon as possible.

Why can I access some sections of the site but not others?

Some sections of the site such as product manuals and spare parts identifiers contain content that is proprietary to Applied Materials. You can upgrade to Premier Access as instructed in question 3.

What browsers are supported?

My Applied: Customer Portal is currently available for Microsoft Internet Explorer 5.5 and above. Use of any other browser will cause unstable functionality.