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Our industry leadership position is founded on our commitment to Quality and Reliability.
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The following components support our Quality Operating System, which includes systems for Design, Manufacturing, Supplier Management and Regional Management, as well as Global Quality and Reliability Support Groups.
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Management Commitment |
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Strategic and Systemic Approach |
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Workforce Training |
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Deployment of Business Processes and Continual Improvement |
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Link to Business Process Results—which our Customers care about |
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Customer Validation—Quarterly Report Cards |
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Tracking of progress toward Quality goals through project plans and trend charts |
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Company-wide quality initiatives and quality improvement teams |
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Internal and external quality assessments at regular intervals |
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Sharing and implementing best practices |
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Raising the standards for overall quality and productivity |
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Aligned with Industry's 8D (8 Discipline) Problem Solving Process, our Defect Prevention Team (DPT) process engages a cross functional team to investigate and permanently resolve a problem at its root cause. Basic and advanced quality tools are used to analyze, systemically close the issue, and ensure validation.
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Failure Reporting, Analysis and Corrective Action System (FRACAS) |
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Process Failure Modes and Effect Analysis (PFMEA) |
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Root Cause Analysis |
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Knowledge Management |
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Closed Loop Corrective Action |
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Lessons Learned and Proliferated |
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| Improvement plans geared toward company-wide adoption of standards and business processes are based on multi-year strategic quality initiatives, including: |
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Safety |
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Product and Component Reliability |
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Defect Prevention |
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Continual Improvement for overall quality, reliability, and cycle time |
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Standardized Quality And Reliability Metrics Across Similar Organizations |
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Working Level Accountability Through Company's Operations |
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Executive Quality Reviews |
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Company-wide Executive Incentive Plan |
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